Problem type · 500

Internal error

Something failed unexpectedly on Novo's side. The body carries no internal detail

Type: https://developers.novo.co/problems/internal-error
Status: 500
Retryable: No

What to do

Don't retry: a retry usually repeats the failure. Quote request_id to support

Example

500 · application/problem+json

{
  "type": "https://developers.novo.co/problems/internal-error",
  "title": "Internal error",
  "status": 500,
  "detail": "An unexpected error occurred.",
  "request_id": "req_example_01",
  "retryable": false
}

title and detail are for people. Decide what to do from type and retryable, and quote request_id when you contact support.

See Errors and retries for the retry rules, or every problem type.